KGSgold is the service provider operating the world's network of buying and selling sites for massively multiplayer online game (MMOG) virtual currency, in-game assets and leveling services on the Internet, such as World of Warcraft, Final Fantasy XI, Matrix Online, Maple Story , EVE Online,Guild Wars, Lineage II, Star Wars Galaxies and EverQuest II. KGSgold has built its reputation based on competitive pricing, fast transactions as well as reliable and 24-hour customer online service.

KGSgold is a company that has devoted to serve the needs of the MMOG community. We are entirely devoted to enhancing the online gaming experience by providing a service that adds to the enjoyment of gamers' online adventures every day. KGSgold takes the role of advocate member seriously. KGSgold has attained its position by grasping the changing needs of online gamers world wide. All items and currencies will be delivered instantly 24¡Á7. We have customer representatives that supply healthy, secure guidance for your inquiries step by step.

Step 1. To place an order with KGSgold, first visit our website at www. KGSgold.com.

Step 2. Select the game you prefer, and then choose the server you wish to browse by clicking it from the menu on the left hand side.

Step 3. To purchase currency, simply select the quantity you wish to buy from the pull down menu (it starts at 0) and click "add to cart". You may also add any items or accounts you wish to purchase by clicking "add to cart".

Step 4. Once you are satisfied with your shopping cart, click 'submit order' to advance to next information stage. Fill in the appropriate details concerning the delivery time and character information.

Step 5. After completing the information page, check the 'I accept the terms and conditions' box and click submit. *Our payment platforms are currently Paypal and Verisign (credit card). After choosing the desired method of payment you will be forwarded to the appropriate area after clicking 'submit'.

Step 6. You will now be forwarded to the payment page, (either PayPal or Verisign Credit Card). Fill out the appropriate information fields until you reach the message "You have sent payment!" This indicates that the order has been completed and it is now being taken care of by our delivery team.

Item sales are handled exactly like currency sales. We will log into the appropriate game and trade the purchased item inside the game to your character.

If you would like to check on the status of your order, simply log onto our live chat and one of our customer service representatives will assist you straight away, in real time.

We use 'cookies' to link your payment with the details of the purchase, and if there is something preventing the cookies from adhering properly the shopping cart can appear empty. If you are placing the order behind a firewall or from work or have special software installed to block cookies, you may experience this problem. If you are having this problem, our live chat representatives are standing by to assist you through the order process.

Please send us an email from your Paypal email address or contact our live chat representatives that you have placed the order from and include your Order number and the correct server or character name. We will make delivery according to the new instructions given.

Our prices are adjusted according to available stock and to remain competitive in the marketplace. Additionally, our prices rise and fall to match the supply and demand of each game and server.

Yes. KGSgold does support a 24-hour price protection policy. Due to the volatile nature of online currency prices, KGSgold offers compensation within 24 hours any difference in price fluctuations that result from a purchase. To capitalize on this feature, simply log onto the live chat window and explain the issue to one of our live customer service representatives.

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

Sometimes the stock ordered is spread across several accounts, and we like to consolidate it for the convenience of the client before the final trade takes place. It is also possible that our character has been disconnected, and is attempting to log back into the game. If at anytime you feel unsure about the status of your order, feel free to log onto our live chat service to check on the progress of your delivery.

As usual, our online Live Chat access rate will keep up to 99.99%. The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us.

You can create a account in www. KGSgold.com at anytime by following these steps:

1. Click the " Register " Button at the top of every page on KGSgold.com.
2. Fill in your First and Last Name, and E-Mail Address. as well as a phone number.
3. Fill in your Contact Information.
4. Choose a password. The Password must be at least (5) characters long.
5. Click the "Sign-Up" button! It's that easy!

You do not need to register for an account in order to order from KGSgold. During check out, you will have the option of proceeding to checkout directly without having to creat an account first.

However, KGSgold accounts are strongly recommended for all customers. Not only does it save you time on you subsequent visits, it also allows you to gain membership rewards, receive coupons, and gain access to a multitude of other valuable products and services. Each time you make a purchase on KGSgold with your account, you earn points that will result in automatic discounts on future orders. So register now and start leveling up your points.

KGSgold accepts the following methods of payment:

- Paypal
- Credit Cards (Visa, MasterCard, American Express)
- eCheck - Money Order
- Western Union

For more information regarding a specific payment method listed above, select the appropriate FAQ sub category.

NOTE: For large orders made by new customers we may require a Western Union money transfer as payment. Please see our FAQ page regarding Western Union money transfers for more information.

Bank transfers are not officially a payment option available on the website; however we do offer them for payments exceeding one thousand dollars. If you would like to send us a special bank transfer for the purchase of a large amount of stock, please inquire on our live help chat to work out the details.

There are no fees incurred while sending money through Paypal. However, the fees for receiving Paypal payments can vary depending on the type of account you possess. If you have a 'personal' account, the charge to receive money is 30 cents per transaction. If you have upgraded to a premier account, the fee is 2.9% plus 30 cents of the transaction, provided your account originates from the United States. Outside the United States, the fee for receiving money from a premier account is 3.9% plus 30 cents. If you receive over 1000 dollars over a 3 month period, you are eligible to attain paypal merchant status, which reduces the percentage fee by 0.7%, i.e. 2.2% for premier (U.S) and 3.2% for premier (international). Once you upgrade your account to premier status, you cannot downgrade the account back to personal.

Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course KGSgold. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.

The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

A transaction ID is term used to describe Paypal payments. Every time money is sent or received through Paypal, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters. If you have a Paypal account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.

There is a lot to learn about how Paypal operates, so they have created a useful help tool to answer any questions about the payment system. You may read more about Paypal here.

If the Debit or Checking card has a holographic logo on it, they are generally accepted. If the card is not a Visa or MasterCard, it may not be accepted.

We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.

Credit cards can be denied for several reasons. The most common reason is that the bank processing the card does not permit online transactions for security reasons. You may contact your bank to enable your card to be eligible for online transactions. Another reason is that a piece of information may not match when the payment solution checks the verification of the card. In this instance contacting the credit card solution to determine why the card was not allowed to pass is the quickest way to solve the problem. Credit cards from all countries may not be accepted and your country must be located in their permitted list in order to use the credit card merchant account service.

If you have previously entered your credit card when attempting to open a Paypal account, they will not accept the card unless it is used through the original Paypal account. The card cannot be used independently through Paypal outside of the account for security reasons.

Please visit www.Paypal.com and log into the same Paypal account that you placed your order from. Click on the ¡®Send money' tab and input the following:

Recipient's email: XXXXX@XXXXXX.com
Amount: $0.01
Type: Goods

Click ¡®Continue' and under shipping information, leave the ¡®Ship to' information as default.

Go to www.Paypal.com and click on help , use keyword confirm shipping address in the help search box.

A buyer's Confirmed Address is checked against the credit card billing address maintained by his or her credit card company.

An Unconfirmed Address is any address which is not associated with a credit card or which has not been verified by PayPal. Most non-U.S. addresses cannot be confirmed at this time because many international credit card platforms do not support methods to do so.

PayPal uses an Automated Verification System to verify credit card billing addresses that are entered on the system. An address is confirmed if it is associated with a credit card or can be independently verified by PayPal. Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed. Currently, our system cannot verify most non-U.S. credit card billing addresses.

A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to KGSgold's account and then delivery can take place immediately thereafter.

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

The address to mail money orders is:

KGSgold - XXXXX
XXXXX Street #XXXXX
XXXXX XXXXX
United States

Be sure to include your order information along with your payment to avoid delays. If your payment is for an order at www.KGSgold.com, include a copy of your order confirmation email. If your payment is for an eBay auction, include a print out of the payment page.

Once your payment has been sent, notify us by filling out the payment information submission form at: http://www.KGSgold.com

Money orders can be purchased from many places, the most common include:

- Post Offices
- Convenience Stores (7-Eleven)
- Grocery Stores
- Gas stations

Our mailing address for receiving money orders is:

KGSgold - XXXXX
XXXXX Street #XXXXX
XXXXX XXXXX
United States

Remeber to include your order information along with your payment to avoid delays.

We recommend regular first class mail for sending in your money order. If you wish to be able to track your payment, then Priority Mail with Delivery Confirmation is recommended. We do not recommend Express Mail because it is expensive and only marginally faster than Priority Mail.

After you have mailed out your payment, notify us by filling out the payment information submission form at: http://www.KGSgold.com.

While we do not recommend money order as a form of payment for foreign buyers, if you want to send a money order to us from outside of the United States, make sure the funds are in US Dollars drawn from a bank that has operations in the US.

It usually takes 7 to 10 working days to receive and process a money order.

To monitor the status of your money order, log onto our website and speak with one of our live customer service representatives here or email to us. They will let you know if your money order has been received.

Western Union Money Transfer payments can be made in three ways:

- Online at www.westernunion.com
- At your local Western Union Agent location
- By calling 1-800-CALL-CASH

Be sure to submit your payment with the following recepient information to avoid delays:

Receiver Last Name: XXXXX
Receiver First Name: XXXXX
Receiver City, State: XXXXX

NOTE: DO NOT include a secret question/answer with your payment. It adds very little security to the payment but can cause a lot of frustration. Once your payment has been submitted, notify us by filling out the payment information submission form at: https://www.KGSgold.com

The information you send us must be exactly the same as what you provided to Western Union.

It is strongly recommended that you check the status of your money transfer at:
https://wumt.westernunion.com/asp/orderStatus.asp to ensure that the information you have is correct.

All Western Union Money Transfer payments are batch processed at 7PM EST each day. Once receipt of your payment has been confirmed, your order will be delivered. If you want to check on the status of your payment, feel free to email us at kgsgold@kgsgold.com or contact us via live chat.

By far, the fastest method to receive your order is by using a verified Paypal account. If the money is located in the Paypal account and your account is verified, the transaction will occur instantly and the order will be processed as soon as we receive it.

We promise all of our virtual assets come from the hard works of our employees. And our target is to make you get better experience in virtual world and enjoy your game life.

Since KGSgold conducts thousands of transactions per day, we require payment before we can complete delivery. As in nearly every service industry, superb reputation and excellent service guarantee a safe and speedy delivery.
1. We are a eBay Power seller with 300 rating.
2. We also maintain a SquareTrade Certification
3. Feel free to check out our Bizrate rating that speaks for itself with reviews from past customers.
4. We are also Paypal verified currently with 5000+ transaction ratings.

KGSgold takes the protection of our clients' personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third parties, and the method of transferring this data will occur either over our Verisign encrypted website or through a personal telephone call.

We do not disclose your details to any third party. If you want to find out more about our policy,you can go to Privacy Policy in the footer area on the homepage.

We offer a 24-hour refund policy. Simply return any services rendered within 24 hours of purchase for a full refund. No refund will be given in dispute situations beyond our control, such as difficulties caused by the network, servers, and buyer's email account.

KGSgold 's prices are constantly fluctuating with the ebb and flow of the market. At any given time the supply and demand of a certain game can shift. If you are unsatisfied with the current prices, you may want to hold out until the prices change to a more favorable level. Of course, keep in mind that there are no guarantees the prices will improve.