|
| How do I check on
the status of my order? |
| If you would like to check the status of your order, simply log on
to our web site, click "track my order", you will be able to see all your
orders. Or you can come to our live chat, one of our customer service
representatives will be there to assist you, 24 hours, 7 days.
|
|
| How long does
delivery take? |
| As long as the server is under normal operations, we will deliver
your order within 24 hours .
|
|
| Where do you deliver
to? |
| We will deliver your order to any character/server that you provide
from your order information. We are not responsible for the delays caused by
issues beyond our controls, such as network congestion, server downtime, or
buyer email difficulties.
|
| ATTENTION: World of Warcraft US Servers, Please make sure you
choose US WOW Servers, not EURO servers.
|
|
| Why does the price
of currency change all the time? |
| Our prices are adjusted based on the availabilities, and the cost
of the gold. We also change our prices to ensure our competitive position in
the marketplace. Additionally, our prices vary to match the supply and demand
of each game and server.
|
|
| How to place an
order –Offer Currency. |
| Placing your order with www.kgsgold.com is easy. Just follow these
steps:
|
| 1. Select the item and Click on the "Add to Cart" Button to place
the item into your shopping cart.
|
| If you want to buy more than one item, click "back" to any of the
game pages and repeat the first step. In your Shopping Cart you'll see the
items you've added along with the total price. At this point you have several
options:
|
| - If you're Removing an Item, click the 'Delete' button to remove
that item from your cart.
|
| - Click "Proceed to Payment Details" at the bottom when you're
ready to pay for your order.
|
| 2. If you have not register for an account yet, we strongly
recommend you to do so. You can check your order only with a registered
account. However, you can continue the process without an account. Just fill in
the necessary information and click "Proceed to Payment Details".
|
| 3. Please fill out your current local time for instant delivery.
|
| It is very IMPORTANT for you to provide us with a VALID EMAIL, your
real telephone # and address, we verify every order by sending e-mail or call
you, and check the address. We also need them in case we need to contact you
about your order.
|
| a. Once you are done with your shopping cart, Click Submit order
and you'll be taken to the Confirmation Page for Paypal payment. Please
continue to paypal payment to finish the order.
|
| b. Please include your confirmed shipping address in your Paypal
payment by selecting the default 'Ship to' option. Your delivery will NOT be
processed without a confirmed shipping address. International customers without
a confirmed shipping address will be handled on a case by case basis.
|
| c. You will receive a payment confirmation from Paypal with your
ITEM number for your records.
|
|
| I have ordered the
wrong server or character name. What should I do? |
| Please send us an email from your Paypal email address, or contact
our live chat representatives as soon as possible with your Order number and
the correct server or character name. If the gold has not been delivered, we
will deliver it to the server or character according to the new instructions
given.
|
|
| Why does my shopping
cart remain empty even after I have tried to add something?
|
| We use 'cookies' to link your payment with the details of the
purchase, and if there is something preventing the cookies from adhering
properly the shopping cart can appear empty. If you are placing the order
behind a firewall or from work or have special software installed to block
cookies, you may experience this problem. Please contact us by live chat or
e-mail us, our customer representatives are will be able to assist you through
the order process.
|
|
| Confirmation of
delivery of your order
|
| Once your order is delivered, we send out e-mails to ask you to
confirm your receiving of Gold. This process is necessary to protect our
customers and to prevent frauds. Please make sure you reply to us to confirm
it. Otherwise it will probably delay your next purchase.
|
|
| Validating Your
Order |
| Please make sure you provide us with valid e-mail, telephone number
and address. We verify every order to prevent fraud. We reserve the right to
reject any order you place with us, and/or to limit quantities on any order,
without giving any reason. If we reject your order, we will call you or e-mail
you to notify you the status.
|
| You should have already received a confirmation email for your
order, please refer to the order number in the order confirmation email if you
have any questions or need an order status update. To help us serve you better,
be sure to include your order number in all your emails and inquires.
|
| Your credit or debit card will normally not be charged if we reject
an order, but we will process a refund if the charge has been made against your
account.
|
|